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PAYMENT POLICY
Last updated: October 2025
This Payment Policy outlines how payments are processed for purchases made through the online learning platform operated by GELVION LIMITED (“Company”, “we”, “our”, “us”).
By making a payment for any of our services, you agree to the terms set out in this policy.
COMPANY INFORMATION
GELVION LIMITED
Registered Office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom
Email: support@gelvion.online
Registered in England and Wales
ACCEPTED PAYMENT METHODS
We accept the following payment methods:
• Major credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay / Google Pay (where available)
• Other secure online payment providers as displayed during checkout
All payments are processed in British Pounds (GBP) unless otherwise stated.
Exchange rates and any conversion fees are determined by your payment provider or bank.
PAYMENT SECURITY
All transactions on our platform are processed through secure, encrypted payment gateways compliant with the Payment Card Industry Data Security Standard (PCI DSS).
We do not store or have access to your full payment card details. All sensitive data is handled by our authorized payment processor to ensure maximum protection.
PAYMENT AUTHORIZATION
By submitting your payment information, you:
• Confirm that you are authorized to use the selected payment method.
• Authorize us (or our third-party processor) to charge the full amount of your purchase.
• Agree that all information provided during payment is accurate and up-to-date.
Unauthorized use of payment methods may result in account suspension and reporting to relevant authorities.
PRICING AND TAXES
All prices displayed on our website are exclusive or inclusive of VAT (Value Added Tax) as specified at checkout.
If VAT applies, it will be clearly indicated on your invoice or payment confirmation.
Prices may vary based on your country of residence due to applicable local taxes or exchange rates.
We reserve the right to update prices at any time. Such changes will not affect purchases already completed.
RECURRING PAYMENTS AND SUBSCRIPTIONS
For recurring subscriptions or memberships:
• You authorize GELVION LIMITED to automatically charge your selected payment method at the beginning of each billing cycle.
• You may cancel at any time before the next renewal date through your account settings or by contacting support.
• Once a payment has been processed for a new billing cycle, it becomes non-refundable (except as required by law).
Your access to premium features or courses continues until the end of the paid period.
FAILED OR DECLINED PAYMENTS
If a payment fails or is declined:
• Access to paid content may be temporarily suspended.
• You may be asked to update your payment method.
• For recurring subscriptions, multiple failed attempts may result in cancellation of the subscription.
We are not responsible for bank charges, currency conversion costs, or payment failures due to incorrect details.
INVOICES AND RECEIPTS
Upon successful payment, a digital invoice or receipt will be automatically sent to your registered email address.
Invoices include details of the service purchased, date, amount, and applicable taxes.
If you require a duplicate invoice or VAT receipt, please contact support@gelvion.online
FRAUD PREVENTION
To protect our users and comply with UK financial regulations, all transactions are monitored for potential fraud.
Suspicious activity may trigger:
• Temporary holds or verification requests.
• Cancellation of the transaction.
• Reporting to payment processors or authorities.
Providing false information or using stolen payment data is strictly prohibited and may lead to legal action.
DISPUTES AND CHARGEBACKS
If you believe a payment was made in error, please contact us directly before filing a dispute or chargeback with your bank.
We aim to resolve all payment-related issues promptly.
Unfounded or fraudulent chargebacks may result in immediate account termination and recovery of associated costs.
CHANGES TO THIS POLICY
We may update this Payment Policy periodically to reflect changes in our business or legal obligations.
Any updates will be published on this page with a new “Last updated” date.
Continued use of our services after such updates constitutes acceptance of the revised policy.
CONTACT INFORMATION
For questions or concerns regarding payments, please contact:
support@gelvion.online
GELVION LIMITED
Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom